Terms & conditions

Scope, contracting entity and acceptance

These terms address the website, business services and SaaS products operated by Solvarex LLC (Solvarex, we, us). Our US contact address is 447 Broadway, 2nd Floor, Suite 2440, New York, NY 10013, United States. Solvarex LLC is the contracting entity unless an accepted order or signed agreement expressly identifies a different supplier.

You must be an adult with authority to act for the organization purchasing or using a business account. A paid engagement requires an accepted order, subscription checkout or signed agreement identifying scope and commercial terms; merely visiting the website does not authorize a charge.

A signed agreement and order take precedence over these general terms for the relevant engagement. A DPA controls conflicting personal-data processing provisions. Mandatory law prevails over any conflicting contractual term.

Services, products and agreed scope

Professional services include sales consulting, managed B2B lead generation, data enrichment, email and LinkedIn outreach, workflow automation, website development and SEO/GEO. SaaS capabilities may include the AI Employee Suite, CRM/pipeline, omnichannel communications, websites, scheduling, marketing workflows, payments/e-commerce, proposals/contracts, reporting and affiliate management.

Only the features, deliverables, usage limits, channels and implementation work stated in your order are included. A product illustration or integration listing is not a promise of unlimited use or immediate availability. Consultancy, configuration, managed delivery and third-party subscriptions are separate unless expressly bundled.

Customer access, content, approvals, lawful data and timely cooperation may be required. Changes to scope, milestones or dependencies must be agreed in writing. An SLA, response commitment or acceptance procedure applies only if expressly agreed.

Accounts and acceptable use

Protect account credentials, use available security controls, manage authorized users and promptly report suspected misuse. Do not share access outside the licensed organization or resell access unless expressly permitted.

You must not use the services for unlawful or deceptive communications, impersonation, harassment, malware, unauthorized access, prohibited scraping, evading opt-outs or platform restrictions, infringement or disclosure of confidential information. Do not use lead data for credit, employment, insurance or other regulated eligibility decisions without an expressly authorized and legally appropriate service.

You remain responsible for authorized users and the legality of supplied content and instructions. Solvarex retains its own legal responsibilities and may reject unlawful instructions.

Subscriptions, charges and renewals

The order or checkout must state fees, currency, billing period, included usage, taxes, overage charges and any minimum term. Usage-based costs such as messaging, telephony, email, AI or payment processing are payable only on the disclosed and accepted basis.

Automatic renewal or conversion of a trial to a paid plan applies only when disclosed and authorized during purchase. These general terms do not create an undisclosed auto-renewal. Trial limits and expiry are those of the relevant offer; third-party affiliate trials are governed by the provider.

Unless a signed order states otherwise, the cancellation and refund provisions below apply. Subscription, implementation and managed-service fees are separate. Mandatory refund and cancellation rights are preserved.

Price changes for a future term require the notice and choices required by the agreement and law. Billing disputes should be raised promptly with relevant invoice details. No tax exemption follows merely from a customer's location or business status.

Website terms of use

The website is provided to explain our offerings, share resources and receive business inquiries. Product examples are illustrative; a demonstration, consultation request or downloaded resource does not create a paid service contract.

You may view and share links to public pages for lawful business purposes. Reusing protected text, designs, code or brand assets beyond permissions provided by law requires authorization. Do not misrepresent an association with Solvarex, bypass access controls or interfere with site operation.

External links and embedded services are operated independently. Review their terms before submitting information or buying a product. Report inaccurate content or suspected infringement to hello@solvarex.com with the relevant URL and supporting details.

Software subscription license (EULA)

During a valid subscription, Solvarex grants the customer a limited, non-exclusive right for authorized users to access the purchased SaaS features for the customer's own business activities, subject to the agreed plan, usage limits and payment terms. This grants access, not ownership of the software.

You may not sublicense, commercially redistribute, copy or create a competing hosted offering from the software without express authorization. Reverse engineering and circumvention are prohibited except to the extent mandatory law permits otherwise. Do not remove ownership notices or use another organization's workspace without permission.

The license covers only features made available under your order. Provider components, connectors and separately purchased applications retain their applicable terms. No rights in independent platforms or their contact databases are granted beyond the relevant licenses.

Updates may change the interface and implementation. A material reduction to a contracted core function during a prepaid term must be addressed under the service agreement and applicable remedies; it is not authorized solely by this general update clause.

The right to use the software ends with the subscription, subject to agreed transition access. Export and deletion arrangements are governed by the exit provisions and DPA. The customer retains rights in its own materials; third-party materials and AI outputs remain subject to applicable rights and limitations.

SaaS cancellation, renewal and refunds

Unless a signed order provides otherwise, you may stop the next SaaS renewal by submitting cancellation before its billing date. Use an available account cancellation control or email hello@solvarex.com from an authorized account contact. A timely email is a valid request even if our acknowledgment follows later; identifying information may be needed to locate the account.

Cancellation ordinarily takes effect at the end of the paid subscription period, with access continuing until then unless you request earlier closure or a justified suspension applies. Cancellation stops future renewal but does not by itself create a prorated refund for the current period. This default applies to monthly and annual subscriptions; any minimum commitment must be clearly disclosed and accepted.

Refunds remain available where required by law, for confirmed duplicate or erroneous charges, or under an express written guarantee. If Solvarex cannot provide a purchased service and does not supply an agreed remedy, the unprovided portion of prepaid fees will be assessed for refund. This clause does not waive remedies for a material breach.

Trials exist only where expressly offered. Their duration, scope, expiry and any authorized conversion must be disclosed at sign-up. An affiliate provider's trial does not create a Solvarex-wide free-trial entitlement. We do not introduce a universal 14-day trial through these terms.

Managed-service cancellation and project refunds

Unless the signed service order provides a different arrangement, ongoing monthly managed services require 30 calendar days' written cancellation notice to hello@solvarex.com. Agreed work continues during notice unless the parties agree otherwise. This does not create a new minimum contract term or an undisclosed early-termination penalty.

Earned fees for work actually performed and approved nonrecoverable third-party commitments remain payable. For a period extending beyond the effective cancellation date, prepaid recurring management fees for work no longer to be supplied are reconciled proportionately, excluding separately accepted fixed commitments.

For setup, consulting, websites or other project work, cancellation is reconciled against completed work and documented, approved costs. The unearned balance of an advance is refundable after that reconciliation. A deposit is not automatically forfeited in full simply because it is called a setup fee.

Reduced sales, lower response rates or a change in marketing preference do not alone establish non-delivery. They do not remove remedies for failure to provide the agreed work. Provide the order reference and issue when requesting a refund; we will explain the applicable decision and any calculation.

Charges paid directly to an independent platform are handled under that provider's policy. This does not remove Solvarex's responsibility for fees we charge or commitments we make. Approved refunds are returned through an appropriate payment channel; bank processing time may vary.

Lead data, outreach and campaign responsibilities

Our lead-generation offering is a managed service, not a direct database-sale product. We assess the customer's requirements and use one or more suitable platforms for the agreed commercial-contact workflow. Provider access, output and permitted uses are subject to the engagement scope and relevant platform licenses.

An engagement should define the audience, data fields, sources, verification date or method, deliverable, campaign scope and any replacement criteria. A business contact is not necessarily an interested or qualified lead, and a verified address is not consent to receive marketing. Data can become inaccurate as roles and companies change.

Before outreach, the parties must establish applicable lawful grounds, required permissions and notices, sender identification, accurate claims, suppression lists and unsubscribe handling. For US commercial email, applicable CAN-SPAM obligations include truthful sender/subject information, a valid postal address and working opt-out handling. Other markets may require prior consent, including direct marketing subject to Saudi PDPL.

The customer must approve targeting and claims, provide lawful instructions and respect channel rules. Solvarex must also meet the duties applicable to its role; engaging a vendor does not remove either party's statutory responsibility. Campaigns may be paused when required permissions, account readiness or data quality are unresolved.

No guaranteed inbox placement, response rate, meeting count, sales, revenue, search ranking or AI-search citation is offered unless an explicit measurable contractual commitment states otherwise. A managed-service engagement does not grant a right to redistribute or resell platform data.

AI, communications and regulated uses

AI-generated messages, summaries and recommendations may be inaccurate. Review output before relying on it or sending it, and configure human escalation for customer-facing automation. Do not represent an automated agent as a specific human or use it to make consequential decisions without appropriate review and safeguards.

Voice recording, calling, SMS, WhatsApp, social messaging, electronic signatures and payments have channel-specific requirements. Enable them only with appropriate notices, permissions and provider approvals. A software feature is not legal, financial or other regulated professional advice.

Customer data, confidentiality and intellectual property

You retain your rights in data and materials you supply. You grant only the permissions reasonably needed to provide and support the agreed service, subject to the DPA and lawful instructions. Customer data is not transferred into Solvarex ownership by being uploaded.

Each party must protect the other's nonpublic business information and limit disclosure to authorized recipients who need it, subject to lawful disclosure requirements. Provider/subprocessor access and AI processing must be addressed in the relevant agreement.

Solvarex and its licensors retain rights in their pre-existing software, templates, methods and website materials. Ownership or licensing of custom deliverables, and any transfer after payment, must be stated in the order. Third-party content retains its own license. No right to publish a customer's logo, testimonial or confidential results is implied by these terms.

Third-party platforms and availability

Integrations depend on provider permissions, availability, API rules and charges. A platform may restrict an account or change functionality. We will address relevant impacts within our agreed scope but cannot promise control over an independent provider.

An affiliate or partner listing is not a certification unless expressly identified. We may receive referral compensation without an additional referral fee to you. Provider subscription terms are separate from Solvarex implementation or managed-service terms.

Support, backups, restoration objectives and uptime commitments are those specifically agreed. Customers should maintain appropriate independent copies of materials they need; this does not remove an agreed backup duty from Solvarex.

Suspension, termination and exit

Access may be restricted where reasonably necessary for security, unlawful use, provider requirements or material contractual breach. Where practicable and lawful, we will explain the reason and provide an opportunity to remedy before termination. Urgent risks may require immediate action.

Termination, outstanding charges and refunds follow the agreement and mandatory law. Before onboarding, agree an export method, available formats, assistance charges, access period and deletion/back-up schedule. Cancellation does not promise indefinite storage or immediate deletion of every backup.

On expiry, access and integrations may stop. Any retained records must have an appropriate purpose and protection. Confidentiality, accrued payment obligations and provisions intended to survive continue as applicable.

Warranties and liability

Website information is general information, not a substitute for a scoped proposal. Services remain subject to express commitments in the agreement and applicable statutory duties. No exclusion applies to a liability that law does not allow to be excluded.

To the extent permitted by law, indirect or consequential losses are excluded unless the signed agreement provides otherwise. For website-only claims, total liability is limited to the greater of USD 100 or amounts paid to Solvarex in the three months preceding the claim. Liability for paid SaaS and managed services is governed by the applicable signed agreement; the website-only cap is not automatically extended to those services.

Nothing excludes liability for fraud, willful misconduct or any other liability that cannot lawfully be limited. No general indemnity transferring all responsibility to the customer is created here.

Law, disputes and updates

New York law governs website-use disputes, with jurisdiction in the competent courts of New York, subject to mandatory legal protections. Paid-service agreements may specify different governing law and dispute arrangements. Nothing deprives a person of a mandatory right to bring a claim in another competent forum.

Contact hello@solvarex.com to seek resolution of a dispute, without restricting statutory remedies or regulator complaints. Invalid provisions do not automatically invalidate the remainder. No arbitration or class-action waiver is introduced.

Material updates to ongoing service terms require notice and any acceptance required by the agreement and law. Posting an update does not rewrite an existing signed order retroactively. Both language versions should reflect the same meaning; a language-precedence clause must be expressly agreed, without overriding mandatory requirements.

Contact and privacy

Email: hello@solvarex.com. United States: +1 (516) 703-4366. Saudi Arabia and Gulf: +966 53 598 3004. Other Middle East countries: +962 79 159 4361.

US contact address: 447 Broadway, 2nd Floor, Suite 2440, New York, NY 10013, United States. See the Privacy Policy for personal-data practices and requests. A privacy notice does not replace a required DPA or constitute consent for unrelated marketing.