01
WhatsApp in customer context
Connect an official WhatsApp Business account so messages sit alongside contact information. Continue the inquiry into a sales follow-up or appointment without losing the customer’s context.
SOLVAREX PLATFORM
Unified Inbox for WhatsApp and customer conversations
Bring connected communication channels into a unified inbox linked to each contact. Solvarex helps sales and service teams see who owns the conversation and what has already been discussed, using assignment, search and filters to coordinate follow-up.
Configured for your customer journeyDefined scope before launch
Noura AlotaibiExample Company · Prospect
WhatsAppConnected in this demo: WhatsApp
Try the controls. Illustrative interfaces and data.
CAPABILITIES WITH PURPOSE
Each capability solves part of the challenge.
Handle WhatsApp, email, and social messages in one shared inbox.
02
Connected channels, one team
Bring in supported email, SMS, Facebook, Instagram and website chat connections. Each channel has activation, permissions and sending requirements reviewed during setup.
03
Assignment and conversation filters
Find unread and assigned conversations and search for the customer or message. Owners can focus on their queue while managers review unresolved requests.
04
History that supports a better response
Move from the conversation to customer notes and tasks. A colleague taking over can understand prior commitments and avoid asking the customer to start again.
FROM PROBLEM TO APPLICATION
A team handling multiple channels
A company starts by email and follows up on WhatsApp. The assigned owner can review the linked customer context and continue the next step instead of treating it as an unrelated request.
An illustrative use case, not a measured customer outcome.
Omnichannel Communication HubA clear next action
FROM IDEA TO OPERATION
This is how the steps connect.
Select a step to explore its role in the workflow.
01
A CLEAR NEXT STEPConnect channels
Connect the supported channels your customers use.
Customer contextDefined action
02
A CLEAR NEXT STEPAssign conversations
Clarify ownership and avoid duplicate responses.
Customer contextDefined action
03
A CLEAR NEXT STEPKeep the context
Connect messages to the customer record and next action.
Customer contextDefined action
YOUR QUESTIONS ABOUT
Omnichannel Communication Hub
WhatsApp uses the official Meta interface and is subject to approvals, templates, and message fees. SMS and other channels depend on availability and integration.
Book a demoDoes every app connect automatically?
Only configured, supported channels appear. We review account ownership, permissions and connection methods first. A unified inbox does not imply support for every app or automatic import of its full history.
Can we use our existing WhatsApp number?
We review the number, Meta account and available connection method before confirming migration or coexistence. Setup planning addresses continuity and any changes to team workflows.
How do we avoid two employees handling the same request?
Define ownership and assignment rules and use conversation status and filters. Training covers when to take ownership, hand off or close a request so the team follows a shared process.
Does the inbox itself generate AI replies?
The inbox organizes communication. Conversation AI adds automated responses when enabled and trained. You can use a human team first and add AI for routine cases later.
Are there channel and messaging charges?
WhatsApp, messaging and calling can carry setup or usage fees by provider and market. These are explained separately from inbox access, with only the required channels included in scope.
LET’S TALK ABOUT YOUR NEEDS