01
WhatsApp in customer context
Connect an official WhatsApp Business account so messages sit alongside contact information. Continue the inquiry into a sales follow-up or appointment without losing the customer’s context.
SOLVAREX PLATFORM
Unified Customer Inbox for WhatsApp and Email
Bring connected communication channels into a unified inbox linked to each contact. Solvarex helps sales and service teams see who owns the conversation and what has already been discussed, using assignment, search and filters to coordinate follow-up.
Configured for your customer journeyDefined scope before launch
Noura AlotaibiExample Company · Prospect
WhatsAppConnected in this demo: WhatsApp
Try the controls. Illustrative interfaces and data.
CAPABILITIES WITH PURPOSE
Each capability solves part of the challenge.
Handle WhatsApp, email, and social messages in one shared inbox.
02
Connected channels, one team
Bring in supported email, SMS, Facebook, Instagram and website chat connections. Each channel has activation, permissions and sending requirements reviewed during setup.
03
Assignment and conversation filters
Find unread and assigned conversations and search for the customer or message. Owners can focus on their queue while managers review unresolved requests.
04
History that supports a better response
Move from the conversation to customer notes and tasks. A colleague taking over can understand prior commitments and avoid asking the customer to start again.
A DELIVERY MODEL THAT FITS
Choose how you want to use the product.
We define the right support model based on your team, process, and required integrations.
OPERATED BY SOLVAREX
Managed service
Our team configures the system, operates the agreed workflows, and reviews performance and improvements within a defined scope.
- Setup and operation by our team
- Regular reviews and agreed deliverables
- Best for teams that want execution handled for them
CONFIGURED FOR YOUR TEAM
Product implementation
We select and configure the product around your customer journey, connect roles and integrations, and train your team to use it.
- Product and integration setup
- Team training and operating handover
- Best for teams that will manage the system internally
Solvarex service fees and software subscriptions are scoped separately based on the selected platform and implementation.
FROM PROBLEM TO APPLICATION
A team handling multiple channels
A company starts by email and follows up on WhatsApp. The assigned owner can review the linked customer context and continue the next step instead of treating it as an unrelated request.
An illustrative use case, not a measured customer outcome.
Omnichannel Communication HubA clear next action
FROM IDEA TO OPERATION
This is how the steps connect.
Select a step to explore its role in the workflow.
01
A CLEAR NEXT STEPConnect channels
Connect the supported channels your customers use.
Customer contextDefined action
02
A CLEAR NEXT STEPAssign conversations
Clarify ownership and avoid duplicate responses.
Customer contextDefined action
03
A CLEAR NEXT STEPKeep the context
Connect messages to the customer record and next action.
Customer contextDefined action
Choosing the right fit for Saudi and GCC operations
For Arabic and English support teams, ownership and conversation history matter more than channel count. Review connected business accounts and role visibility; assigning a contact does not automatically hide its earlier conversations.
Prepare these inputs for the discussion
List channels and owners for each inquiry type, then test an actual user role on a sample record. Review which earlier conversations that role needs before granting access.
Related scopes to help your decision
YOUR QUESTIONS ABOUT
Omnichannel Communication Hub
WhatsApp uses the official Meta interface and is subject to approvals, templates, and message fees. SMS and other channels depend on availability and integration.
Book a demoDoes every app connect automatically?
Only configured, supported channels appear. We review account ownership, permissions and connection methods first. A unified inbox does not imply support for every app or automatic import of its full history.
Can we use our existing WhatsApp number?
We review the number, Meta account and available connection method before confirming migration or coexistence. Setup planning addresses continuity and any changes to team workflows.
How do we avoid two employees handling the same request?
Define ownership and assignment rules and use conversation status and filters. Training covers when to take ownership, hand off or close a request so the team follows a shared process.
Does the inbox itself generate AI replies?
The inbox organizes communication. Conversation AI adds automated responses when enabled and trained. You can use a human team first and add AI for routine cases later.
Are there channel and messaging charges?
WhatsApp, messaging and calling can carry setup or usage fees by provider and market. These are explained separately from inbox access, with only the required channels included in scope.
What should we prepare before discussing scope?
List channels and owners for each inquiry type, then test an actual user role on a sample record. Review which earlier conversations that role needs before granting access.
How is cost determined and what is scoped separately?
Channel, account, connection and training costs are scoped in the proposal. Outbound WhatsApp messages may require approved templates and setup; an inbox connection does not guarantee email delivery.
LET’S TALK ABOUT YOUR NEEDS